Digital experience – UX strategy, design and development

We advise many of our clients on their whole digital ecosystem. It usually starts with a website but also encapsulates every consumer touchpoint from email and digital marketing to apps.

When it comes to websites, many of the technical challenges that used to plague web and product development are no longer challenges. Quite often, the hard part isn't writing the code, it's knowing what to build in the first place. So our process reflects that. It's focused on understanding customers, what they want, and how to deliver value to them.

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Services

  • Experience Audit
  • User research - qualitative and quantitative
  • Data and analytics review
  • Persona development
  • Customer journey mapping
  • Prototype development
  • User experience and user interface design
  • Customer testing / validation
  • Product / website / app development and optimisation

Our philosophy

Technology
agnostic

We are focused on providing the right solution for the job. Not the right solution based on the resources we have in-house.

We partner with experts who have skills in almost every technology. We can also work with your in-house team if you have one.

Scoping
first

We don't estimate for digital projects without a thorough scoping first.

A project may require significant research and prototyping, or might simply be a small marketing website. Either way, we need to understand the requirements, deliverables and timeframes before we can estimate.

Words
matter

People often spend a lot of time and effort thinking about the technology and much less time thinking about the right content.

For most clients, the right words and imagery will make a far bigger difference to the success of a project than elaborate interactivity.

It's never
finished

Constant iteration is the key to success; learning from your customers and gradually making improvements as time goes on.

The first version of Facebook wasn't great. Look at them now.

Don't make
me think

We design for the lowest common denominator and keep things simple wherever possible. We avoid fashionable things like hidden menus because they aren't simple for people.

This approach often results in less code which is an extra bonus. Technical "bloat" is a real thing and will bog your project down.

Case Study

Chapman Tripp
The firm that leads

“We found the team to be very responsive, great to work with and incredibly knowledgeable at what they do. Their digital capability is impressive and we are thrilled with our dynamic and modern website that seamlessly reflects our brand, vision and people.”

Read the case study